Privacy Policy

Big Box Digital Media Inc.

Effective Date: Feb-11, 2026

Privacy Policy: Data Protection, AI Usage & Your Rights

 

Privacy Policy Overview: How We Collect, Use & Protect Your Information

At Big Box Digital Media Inc (“Company,” “we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when you:

  • Visit our website at www.bigboxdigitalmedia.com

  • Purchase our products or services

  • Engage with our AI-powered systems

  • Use our white-labeled CRM services

  • Interact with us through social media or digital communications

Please review this Privacy Policy carefully. We may update this Policy from time to time. When updates occur, the “Effective Date” will be revised. Changes become effective immediately upon posting to our website. Your continued use of our website or services constitutes acceptance of any updated Privacy Policy.

 

INFORMATION WE COLLECT

We collect information when you visit our website, purchase services, communicate with us, use AI-powered features, or interact with our systems. By using our services, you consent to the collection and processing described below.

 

PERSONAL DATA

Personal Data refers to information that identifies you as an individual. This may include:

  • Full name

  • Business name

  • Email address

  • Phone number

  • Billing address

  • Demographic information

  • Account login details

  • Communication history

You voluntarily provide this information when:

  • Submitting forms

  • Booking consultations

  • Purchasing services

  • Using CRM or AI features

  • Contacting us

Providing personal data is optional, but refusal may limit access to certain services.

 

DERIVATIVE DATA

Our systems automatically collect certain information when you access our website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time and date of visits

  • Interaction data

Third-party analytics providers may also collect usage data through cookies, pixels, or similar technologies.

 

VOICE & AI INTERACTION DATA

If you engage with our AI voice agents or AI text assistants, we may collect:

  • Voice recordings

  • Transcripts

  • Chat logs

  • Contextual interaction data

This data is used to:

  • Deliver requested services

  • Improve AI performance

  • Conduct quality assurance

  • Enhance user experience

You may withdraw consent for voice processing by contacting:
info@bigboxdigitalmedia.com

 

FINANCIAL DATA

Payment information (such as credit card or banking details) is collected for billing purposes. However:

  • We do not store complete payment details on our servers.

  • Payments are processed through secure third-party processors such as Stripe, PayPal, Intuit, or similar providers.

You should review their respective privacy policies to understand how they handle your financial data.

 

SOCIAL MEDIA DATA

If you interact with us via social networking platforms (e.g., Facebook, Instagram, LinkedIn, etc..), we may receive publicly available profile information consistent with your privacy settings.

You can control what information is shared by adjusting your social platform privacy settings.

 

MOBILE DEVICE DATA

If accessing our website or services through a mobile device, we may collect:

  • Device model

  • Device ID

  • Operating system

  • Location data (if permitted)

 

AI TECHNOLOGIES & DATA PROCESSING

AI-Powered Services

Big Box Digital Media Inc utilizes AI technologies including:

  • AI chat assistants

  • AI voice agents

  • Automated CRM workflows

  • AI content systems

  • AI-based quality monitoring

 

How AI Uses Your Data

Our AI systems may process information to:

  • Automate customer communication

  • Improve response quality

  • Provide recommendations

  • Detect fraud

  • Monitor performance

  • Enhance system functionality

 

AI Data Protection Commitments

We commit to responsible AI use. Specifically:

  • AI is not used to make legally significant decisions without human review.

  • We apply strict access controls to AI-processed data.

  • AI systems are tested for security and bias.

  • Data minimization principles are applied.

  • Human oversight is maintained where necessary.

 

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and manage services

  • Process payments

  • Deliver digital marketing and automation services

  • Provide white-labeled CRM access

  • Communicate with you

  • Improve service offerings

  • Send marketing communications (with consent)

  • Prevent fraud

  • Comply with legal obligations

 

DATA SHARING COMMITMENT

WE DO NOT SELL YOUR DATA

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

 

LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted service providers including:

  • Payment processors

  • Email platforms

  • Hosting providers

  • SMS providers

  • Cloud storage providers

  • AI technology vendors

  • CRM platform

These providers process data only for legitimate business purposes.

 

WHITE-LABELED CRM SERVICES

We provide white-labeled CRM services powered by third party platform.

Important Notice:

  • The CRM infrastructure is owned and operated by third party platform.

  • We are not responsible for outages, data loss, security incidents, or feature changes originating from the third party platform.

  • Your use of CRM services may also be subject to third party platform’s own policies.

We cannot guarantee continuous platform availability, as such matters are outside our control.

 

COOKIES & TRACKING TECHNOLOGIES

We use cookies and analytics tools to:

  • Improve website performance

  • Deliver relevant advertising

  • Track usage trends

You may disable cookies via your browser settings, though some features may not function properly.

 

INTERNATIONAL DATA TRANSFERS

Our website and systems may use servers located outside your country, including the United States.

By using our services, you consent to the transfer, processing, and storage of your data internationally. While we implement safeguards, international data protection laws may differ from those in your jurisdiction.

 

DATA RETENTION

We retain personal data only as long as necessary for:

  • Business operations

  • Legal compliance

  • Dispute resolution

  • Contract enforcement

AI-related data retention:

  • Voice recordings: up to 90 days (unless legally required longer)

  • Transcripts: up to 12 months

  • Aggregated anonymized data: may be retained indefinitely

 

SECURITY OF YOUR INFORMATION

We implement industry-standard safeguards including:

  • SSL encryption

  • Restricted access controls

  • Secure cloud storage

  • Monitoring and auditing

However, no online system is completely secure. Data transmission is at your own risk.

We will notify affected individuals of material data breaches as required by law.

 

SENSITIVE INFORMATION

We request that you do not submit highly sensitive personal information (such as Social Insurance Numbers, medical data, or criminal history).

If you voluntarily submit such information, you consent to our processing of it in accordance with this Privacy Policy.

 

YOUR RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Withdraw consent

  • Request a copy of your data

  • Object to processing

  • Request human review of AI decisions

To exercise your rights, contact:
info@bigboxdigitalmedia.com

 

CHILDREN’S PRIVACY (COPPA)

We do not knowingly collect personal information from children under 13 years old. If such data is discovered, it will be deleted promptly.

 

CAN-SPAM COMPLIANCE

We comply with applicable anti-spam laws. You may unsubscribe from marketing emails at any time by:

 

AI ETHICS & RESPONSIBLE USE

We are committed to:

  • Transparency in AI use

  • Human oversight

  • Fairness and bias mitigation

  • Data security

  • Accountability

 

CONTACT INFORMATION

If you have questions regarding this Privacy Policy:

Big Box Digital Media Inc.
Email: info@bigboxdigitalmedia.com
Website: www.bigboxdigitalmedia.com,